Cookie Policy

At Rich Palms Casino, we want you to enjoy a fast, secure, and personalized gaming experience. This Cookie Policy explains what cookies are, how we and our partners use them, and how you can control them. It is written in plain language so you can make informed choices about your privacy while playing slots, table games, and live dealer titles.

What are cookies and how they work

Cookies are small text files placed on your device by your web browser when you visit a website. They store information such as your session ID, language preference, or whether you’ve agreed to a setting. Some cookies last only for your browser session and disappear when you close the browser. Others are persistent and remain on your device for a set period, which helps sites remember your preferences on return visits.

How cookies improve your experience

Cookies help us deliver features and services that matter to players:

• Keep you logged in and protect your account during a session.
• Remember language, currency, and display preferences so you don’t reconfigure every visit.
• Speed up page load times by caching static resources.
• Help detect and prevent fraud or unauthorized access to accounts.
• Enable analytics to understand which games and pages are most popular, so we can prioritize performance and quality.
• Personalize marketing messages and promotions so offers are more relevant to you.

Cookies do not give us access to other information on your device, and they do not directly identify you unless you have provided account details to the site.

Types of cookies we use

We use several categories of cookies to power different functions. Below is a summary of common types and what they mean for you.

Essential cookies

• Necessary for site security, sign-in, payments, and core functionality. Without these, features like logging in, making deposits, or playing games may not work.

Functional cookies

• Remember preferences such as language, game settings, and display choices, so the site behaves the way you expect on return visits.

Performance and analytics cookies

• Help us measure site and game performance, monitor errors, and track usage patterns. These cookies power tools that tell us which games load fastest, where players drop off, and how we can improve stability and speed.

Marketing and advertising cookies

• Used to deliver relevant promotions, track the effectiveness of advertising campaigns, and limit how often you see the same ad. These cookies may be set by advertising partners or social platforms.

Session versus persistent cookies

• Session cookies expire when you close your browser. Persistent cookies stay on your device for a set period and help maintain your preferences between visits.

Third-party cookies and partners

We work with third parties to deliver services you expect from a modern casino site. These partners may place cookies on your device when you visit our site, including:

• Game providers and platform vendors for gameplay and account linking.
• Payment processors and fraud-prevention services for secure deposits and withdrawals.
• Analytics vendors to measure site performance.
• Advertising networks and affiliates to show promotional content.

Third parties have their own privacy and cookie practices. We recommend reviewing their policies if you want details about the cookies they set and how they use data.

How we obtain and manage consent

When you first visit our site, you will see a cookie banner that explains the categories of cookies we use and asks for your consent where required by law. You can accept all cookies, reject nonessential cookies, or customize your preferences. Your consent is logged and can be changed at any time.

If you decline nonessential cookies, we will still use essential cookies required for secure site operation. Declining functional, performance, or marketing cookies may reduce personalization and affect how some features work.

How to manage, disable, or delete cookies

You can control cookies in two main ways:

• Use the cookie preference center on our site to accept or reject categories of cookies.
• Change settings in your browser or device to block or delete cookies.

General steps to clear or manage cookies in common browsers:

• Google Chrome: Settings - Privacy and security - Cookies and other site data.
• Mozilla Firefox: Preferences - Privacy & Security - Cookies and Site Data.
• Apple Safari: Preferences - Privacy - Manage Website Data.
• Microsoft Edge: Settings - Site permissions - Cookies and site data.

On mobile devices, cookie settings are usually available within the mobile browser’s privacy or settings menu. Blocking or deleting cookies may log you out, remove saved preferences, and impact the ability to play certain games.

Cookies and responsible bonus promotion

We may use cookies to tailor promotions, bonus offers, or free-spin notifications to your preferences and gameplay. Personalized offers are provided at our discretion and remain subject to our Terms and Conditions, wagering requirements, and eligibility rules. Cookie-based personalization does not guarantee bonus outcomes or winnings.

Security and data retention

We limit cookie data to the minimum needed for functionality and performance, and we implement technical safeguards to protect that data. Cookie durations vary by purpose: session cookies expire when you close your browser, while persistent cookies may last from a few days to several years depending on functionality. Where longer retention is required, we document it and limit access.

Policy updates and effective date

We may update this Cookie Policy to reflect changes in technology, vendor practices, or regulations. Any material changes will be posted on this page with the effective date. This policy was last updated on July 19, 2026. Continued use of the site after updates indicates acceptance of the revised policy, subject to applicable law.

Questions, concerns, or requests

If you have privacy-related questions, want help managing your cookie settings, or wish to exercise privacy rights available in your jurisdiction, contact our support team at support@richpalms.com or call +1-855-2798-143. Please include your account details so we can respond quickly and securely.

Thanks for taking a moment to review how cookies work on our site. Your control and understanding matter to us—adjust your settings any time for a gaming experience that suits your preferences.